Disney Plus boasts the world’s most ample library of thousands of movies and TV episodes, some of which are also available for subscribers to download for offline playback. However, some posts on Quora, Reddit, and other forums are looking for help and reported that Disney Plus downloads won’t play offline somehow.
Disney Plus downloads not working on iPhone/Android problems could be caused by device issues, account-related issues, and official limitations. We’ve collected the possible culprits and now bring up workable solutions in this post. Besides, a bonus tip is provided as the best workaround to troubleshoot this annoyance. Now, take your time and check out the solutions for related causes below.
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Part 1. Common Fixes to Disney Plus Downloads Not Working
When you encounter issues with Disney Plus downloads not working, the first step is to try the following common troubleshooting methods. These basic fixes often resolve most download problems and can help get your Disney Plus app functioning properly again.
Fix 1. Check Device Storage Space
Since movies and TV shows are usually large video files that take up much storage, it could happen that your device is running out of memory and fails to download Disney Plus videos. That’s why you cannot play Disney Plus downloads offline. Moreover, it requires available storage space for initialing video playback, otherwise, you may fail to play offline videos on the device.
Solutions:
- Check out whether your device storage is enough.
- ● On iPhone/iPad: Go to “Settings” > “General” > “iPhone/iPad Storage”.
● On Android: Go to “Settings” > “General management” > “Storage”. - Free up more space by cleaning up unnecessary videos, photos, and files.
- Change the download location, like downloading Disney Plus movies to an SD card.
Fix 2. Clear Disney Plus App Cache
The corrupted cache of the app will also lead to Disney Plus downloads not working. Simply clearing the cache should, in most cases, restore the download functionality to normal.
Solutions:
- Delete the downloads and redownload movies/TV shows from Disney Plus.
- Clear the cache of the Disney Plus app.
● On iPhone/iPad: Go to “Settings” > “General” > “iPhone/iPad Storage” > “Disney+” > “Offload App”.
● On Android: Go to “Settings” > “Apps” > “Disney+” > “Storage” > “Clear cache”.
Fix 3. Restart Your Device
Sometimes, a temporary application glitch may occur and result in Disney Plus downloads not working on your iPhone or Android devices. This could be due to an incompatible app that you recently installed on the device, or the operating system of the device itself is not compatible with Disney Plus. Let’s see the workarounds below.
Solutions:
- Perform a hard reboot of the device and see whether the downloads are playable after that.
- Uninstall the recently installed application if the problem pops up right after its installation.
- Update the operating system on your device.
● On iPhone/iPad: Go to “Settings” > “General” > “Software Update” > “Download and Install”.
● On Android: Go to “Settings” > “Software update” > “Download and install”.
Fix 4. Quit and Update the Disney Plus App
Suppose you haven’t updated the Disney Plus app for a long time and are still running a later version of the app, that could be the reason why Disney Plus downloads won’t play back offline on your Android/iOS device. An obsolete app may be unable to connect to Disney Plus servers, causing errors in video playback. Thus, the solution can be a cakewalk.
Solutions:
- Go to the App Store or Google Play Store to update the Disney Plus app.
- Uninstall the current Disney Plus app and reinstall it on the device.
Fix 5. Check the Network Connection
We all know that Disney Plus offers different content for accounts in different countries or regions. However, if your phone has VPN enabled, it might prevent the system from accurately detecting your current location, thus limiting you to downloading certain movies or content, resulting in Disney Plus downloads not working on your iPhone or Android.
Solutions:
- Disable the VPN connection on your device.
● On iPhone/iPad: Enter “Settings”, find the “VPN” option, then turn it off.
● On Android: Go to “Settings” > “Network & Internet”, and tap the “VPN” option to turn it off. - Turn off and then restart the Disney Plus app. Refresh the page to see if the content is correct.
Part 2. Fix Specific Disney Plus Download Issues
If the methods mentioned above don’t resolve your issue with Disney Plus downloads not working, we’ve also listed some common problems you may encounter when trying to download Disney Plus content, along with solutions to help you fix them.
Issue 1. No Download Option for Disney Plus Contents
Due to copyright protection, some titles are not available for download on Disney Plus, while subscribers can solely stream the movie/episode online. What’s more, if downloads were available previously but are unavailable now, then these Disney Plus downloads won’t play offline as well.
Additionally, you can only download Disney Plus movies on supported iPhones, iPads, Android phones/tablets, and Amazon Fire tablets. Disney Plus does not allow video downloads on any TV or Windows devices, which could be why you don’t see the download option for Disney Plus content.
Solution: To solve such problems, turn to a professional third-party Disney Plus video downloader.
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Issue 2. Disney Plus Downloads Disappeared
Disney+ requires subscribers to go online at least once in 30 days. If not, the downloads will be removed by default. If you haven’t connected the Disney+ app to the internet for more than 30 days, then your downloads will automatically be deleted by Disney Plus.
Solution: In this case, it’s not a big deal. Redownloading the Disney Plus videos will do.
Issue 3. Unfinished Disney Plus Download
Typically, an interrupted network connection will cause your Disney Plus video download to stop (You may see Error Code 43 in such a situation). Reconnecting to a stable Wi-Fi or cellular network should resume the download seamlessly.
Alternatively, the issue could be due to Disney Plus server outages. If that’s the case, check Disney’s official channels for updates and wait for the service to be restored.
Issue 4. Unplayable Disney Plus Downloads
You may not have saved credit cards or debit cards with sufficient balance in your streaming platform account records, or the gift card you purchased or redeemed on Disney+ may not be effective until after the settlement time on that day. This could potentially result in your current video not being downloaded, or the downloads being inaccessible, as the system may interpret your actions as ineffective.
Solutions:
- On the Disney Plus App, check your credits under “Account” > “Billing Details”.
- If the card is unavailable, you can tap “Change Payment Info” to set up a new one.
Issue 5. Disney Plus Error Code 75
Error Code 75 will show up if you’re streaming on more than 4 supported devices, though Disney Plus allows up to 7 profiles under the same account. In this case, you may want to learn the solutions below to troubleshoot this error.
Solutions:
- Do not stream or watch Disney Plus titles on over 4 devices at once.
- Download Disney Plus videos to Windows or Mac computers instead.
Part 3. What If You Still Can’t Fix Disney Plus Download Not Working?
Here’s a bonus tip to bypass all limitations and avoid the Disney Plus downloads not working issue: use MovPilot Disney Plus Video Downloader. It allows you to unlock the entire Disney Plus catalog, including movies, TV shows, Originals, etc, and then download Disney+ content to MP4 for offline playback. Plus, it removes DRM encryption and enables transferring downloads to any device. With its built-in web browser, finding and downloading your favorite titles is effortless.
Here are 3 simple steps for you to get Disney Plus videos downloaded on your computer.
- Download and install MovPilot Disney Plus Video Downloader on Windows/Mac.
- Launch the software and log in to your Disney+ account.
- Search for a desired movie/TV show. Click the “Download” button to save the title offline.
These Disney Plus MP4 downloads remain available forever, even if you don’t watch them within 30 days or if your subscription expires. After that, you can easily transfer them anywhere to watch Disney Plus offline, and will never get into trouble like Disney Plus downloads not working on your iPhone or Android device.
The Bottom Line
Knowing the cause is the key to fixing the Disney Plus downloads not working issue. Excellent as Disney Plus is, it doesn’t always get in the groove. By comparison, it’s more recommended to utilize MovPilot Disney Plus Video Downloader to download Disney Plus movies/episodes to DRM-free videos and enjoy HD flexible playback for good. Try it out and you’ll be a big fan of it.
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Download Disney Plus Movies and Shows to Watch Offline Easily!
