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  • The most convenient way to download Disney+ content and watch them on any MP4/MKV-supported device.
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Disney Plus Downloads Not Working? 13 Ways to Fix It

Disney Plus boasts the world's most ample library of thousands of movies and TV episodes, some of which are also available for subscribers to download for offline playback. However, some posts on Quora, Reddit, and other forums are looking for help and reported that Disney Plus downloads won't play offline somehow.

This Disney Plus downloads not working problem could be caused by device issues, account-related issues, and official limitations. We've collected the possible culprits and now bring up workable solutions in this post. Besides, a bonus tip is provided as the best workaround to troubleshoot this annoyance. Now, take your time and check out the solutions for related causes below.

Disney Plus Downloads Not Working

Device Issues

Before we go any further, you should see whether the Disney Plus downloads not working problem is due to device issues like insufficient device storage, an old version of the app, or a temporary glitch. These are the easy-to-solve causes and take no effort to fix the problem.

Insufficient Device Storage

Since movies and TV shows are usually large video files that take up much storage, it could happen that your device is running out of memory and fails to download Disney Plus videos. That's why you cannot play Disney Plus downloads offline. Moreover, it actually requires available storage space for initialing video playback, otherwise, you may fail to play offline videos on the device.


  1. Check out whether your device storage is enough.
  • On iPhone/iPad: Go to "Settings" > "General" > "iPhone/iPad Storage".
  • On Android: Go to "Settings" > "General management" > "Storage".
  1. Free up more space by cleaning up unnecessary videos, photos, and files.
  2. Download Disney Plus movies to an SD card

Out-dated Disney Plus App

If you haven't updated the Disney Plus app for a long time and are still running a later version of the app, that could be the reason why Disney Plus downloads won't play back offline on your Android/iOS device. An obsolete app may be unable to connect to Disney Plus servers, causing errors in video playback. Thus, the solution can be a cakewalk.


  1. Go to App Store or Google Play Store to update the Disney Plus app.
  2. Uninstall the current Disney Plus app and reinstall it on the device.

A Bug in the Device Itself

Sometimes, a temporary application glitch may occur and result in Disney Plus downloads not working offline. This could be due to an incompatible app that you recently installed on the device, or the operating system of the device itself is not compatible with Disney Plus. Let's see the workarounds below.


  1. Perform a hard reboot of the device and see whether the downloads are playable after that.
  2. Uninstall the recently installed application if the problem pops up right after its installation.
  3. Update the operating system on your device.
  • On iPhone/iPad: Go to "Settings" > "General" > "Software Update" > "Download and Install".
  • On Android: Go to "Settings" > "Software update" > "Download and install".

Corrupted Cache

The corrupted cache of the app will also lead to Disney Plus downloads not working. Besides, Disney Plus downloads won't play offline if the downloads are incomplete and thus corrupted. That could be due to an unstable internet connection or insufficient storage at the time when you're downloading movies/episodes from Disney Plus. The solutions are listed as follows.


  1. Delete the downloads and redownload movies/TV shows from Disney Plus.
  2. Clear the cache of the Disney Plus app.
  • On iPhone/iPad: Go to "Settings" > "General" > "iPhone/iPad Storage" > "Disney+" > "Offload App".
  • On Android: Go to "Settings" > "Apps" > "Disney+" > "Storage" > "Clear cache".
Offload Disney Plus App on iPhone

Account-related Issues

Apart from device issues, your account could also be the cause that Disney Plus downloads won't play offline on your iPhone/iPad/Android. Since Disney Plus restricts a limited amount of devices under the same account from downloading and watching its content in the meantime, you should check whether you've reached the limitations.

Download on more than 10 Supported Devices

Diseny+ sets the limitation for up to 10 mobile and tablet devices to download movies and TV shows at the same time. Therefore, if you have an excess number of devices that keep Disney Plus downloads under the same account, some of which will be unable to play offline downloads anymore.


  1. Keep downloads on less than 10 mobile devices under that same account.
  2. Download Disney Plus videos to laptops or desktops instead of mobile devices.

Watch on More than 4 Devices Simultaneously

It seems generous that Disney Plus allows up to 10 supported mobile devices to download videos offline. Meanwhile, you can only enjoy Disney Plus offline playback on up to 4 devices at once. When you exceed this limitation, your Disney Plus downloads won't play offline on one more device.


  1. Watch Disney Plus offline on less than 4 devices in the meantime.
  2. Download movies and TV shows from Disney Plus to Windows and Mac via the bonus tip below.

Disney Plus official Limitations

In addition to the account restrictions, Disney Plus ties some limitations to the downloads of films and episodes due to DRM (Digital Rights Management). There are some major default restrictions in the following that may result in Disney Plus downloads not working.

Unavailable for downloading Disney+ Titles

Thanks to copyright protection, some titles are not available for download on Disney Plus while subscribers can solely stream the movie/episode online. What's more, if downloads were available previously but are unavailable now, then these Disney Plus downloads won't play offline as well.

Solution: You can only stream and watch these titles of Disney Plus online.

No Internet Connectivity with Device Within 30 Days

Disney+ requires subscribers to go online at least once in 30 days. If not, the downloads will be removed by default. If you didn't connect the Disney+ app with internet for more than 30 days, then, your downloads will be deleted by Disney Plus automatically.

Solution: In this case, it's not a big deal. Redownloading the Disney Plus videos will do.

Logging Out of Diseny+ Account

Meanwhile, your downloads will be removed immediately if you ever logged out of your Disney Plus account. Be it on purpose or without notice, this is an irretrievable process. What's more, Android users should be aware that the account would be signed out if one cleared data for the Disney+ app.

Solution: Same as above, you need to redownload videos from Disney Plus.

Disney Plus Restrictions

Error Code Issues

If some errors pop up when you try to play Disney Plus downloads offline, then you may want to check out the following error codes for the reasons and solutions to fix the Disney Plus download not working issue. Now, let's go over them.

Error Code 75

Error Code 75 will show up if you're streaming or watching Diseny Plus offline playback on more than 4 supported devices, though Disney Plus allows up to 7 profiles under the same account. In this case, you may want to learn the solutions below to troubleshoot this error.


  1. Do not stream or watch Disney Plus titles on over 4 devices at once.
  2. Download Disney Plus videos to Windows or Mac computers instead.

Error Code 73

Also, if you see the Error Code 73 prompt, it means that Disney Plus is not yet available in your country or region. Despite that Disney Plus is expanding its territory to more than 100 places over the world, it doesn't offer its streaming service in some regions/countries at present. Moreover, if you're traveling or having business in such a region or country, your Disney Plus downloads won't play offline.


  1. Go to a region/country where Disney Plus is available.
  2. Use a VPN and change your IP to somewhere supported.
  3. Rip Disney Plus videos to MP4 without DRM restrictions.
  4. Turn off and on the location service to refresh info if you're in a supported place.
Disney Plus Error Code 73

Error Code 43

If you encounter Error Code 43, it indicates that Disney Plus cannot handle your request right now. This issue could be due to a dodgy internet connection that failed to connect to the Disney Plus servers. Also, when the original titles are removed or unavailable on Disney Plus, you'll get Error Code 43 in return. The following workarounds may help you out.


  1. Change to another Wi-Fi connection and see whether it's working now.
  2. Turn off Wi-Fi and use mobile data instead.
  3. Click to play another movie/episode and see whether it's streaming.
  4. Go to the original title and check out whether it's removed or not.
  5. If not, close the app and reboot your device. Then, open the app and play downloads again.
  6. Or download and watch Disney+ videos on another device.
  7. Try the following tip to download Disney+ videos without any restrictions.

Tip: What if you still Can't Fix Disney Plus Download Not Working?

Here this article comes the bonus tip to bypass all the limitations and never run into the Disney Plus downloads not working issue. That is to take advantage of MovPilot Disney Plus Video Downloader to download titles offline from Disney Plus directly without the official app. Now, let's get to know it well.

MovPilot Disney Plus Video Downloader is a great helper for Disney Plus subscribers that lets you download the full catalog of Disney Plus including movies, TV shows, and Originals for seamless offline playback. Even if you don't watch downloads in 30 days or the subscription expires, the downloads will be available forever.

Better yet, it strips off the encryption of DRM protections and allows you to transfer downloads to any device. With its in-built web browser, it cannot be easier to search and download your favorite titles.

More Powerful Features to Explore MovPilot Disney Plus Downloader:

  • Batch Download- Download multiple titles at once and allow unlimited downloads.
  • Ultra-Fast Speed- Accelerate the download process up to 5X faster than ever.
  • Optimal Playback- Keep high-quality videos with Dolby Atmos and 5.1 surround sound.
  • 3 Subtitle Modes- Embed, include, or download multi-lingual subtitles into/from the video.
  • Easy Management- Save metadata and ID3 tag information for all the downloads.

Quick Tutorial on How MovPilot Disney Plus Video Downloader Works

STEP 1. Download and install MovPilot Disney Plus Video Downloader on Windows/Mac.

STEP 2. Launch the software and log in to your Disney+ account.

STEP 3. Search for a desired movie/TV show. Click the "Download" button to save the title offline.

Download Disney Plus Videos


Knowing the cause is the key to fixing the Disney Plus downloads not working issue. Excellent as Disney Plus is, it doesn't always get in the groove. By comparison, it's more recommended to utilize MovPilot Disney Plus Video Downloader to download Disney Plus movies/episodes to DRM-free videos and enjoy HD flexible playback for good. Try it out and you'll definitely be a big fan of it.

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