Software Sales FAQs

Software FAQs

Software Usage FAQs

Software Downloads FAQs

1. Is it safe to place an order from MovPilot?

Yes. All data exchanged during the payment process is SSL-secured and all of your data will be guaranteed by MovPilot (Check our privacy policy). Besides, we cooperate with Digital River, Avangate, PayPal, etc. to receive your payment. So your personal information will get the highest protection.

2. What payment can I use?

You can purchase our products by payment methods of Avangate, Digital, PayPal through Visa/Euro/MasterCard card, Discover, American Express, JCB, etc.

3. Does the billing address have to be the same as my credit card?

You must enter the exact address the same as the one on your credit card statement to protect your credit card information, but there's no need to enter your middle name and initial.

4. How do I know if my order succeeds?

The details of your order including ID, Registration code, and the email address you used for the order will be sent by the payment platform after you finish the payment.

5. How long can I receive my registration code?

Usually, if you use an instant payment term, the email from MovPilot will be sent to you within 30 minutes. If you haven't received the email after 24 hours, please feel free to contact our support team . But if you paid via PayPal or e-checks, it may take you 3-5 days.

6. What should I do if I place an order twice?

You can contact our support team with your order ID, number, and other needed information. Our sales will check with you. After getting confirmation, we will have a refund for you as soon as possible.

7. Can I cancel the order?

It depends. If there is any software problem that our support team can't help you solve, we will consider giving you a refund according to our Refund Policy.

1. What computer can I install MovPilot video downloaders?

For Windows:Windows 11/10/8.1/8/7 (32 bit & 64 bit)
For Mac:macOS X 10.11 or higher

2. What is the difference between the free version and the paid version?

You can enjoy all features using both the free version and the paid version of MovPilot video downloaders. But you can only download the first 6-minute movie/TV show using the free version.

3. How to activate MovPilot Video Downloader?

Copy the registration code in the email from MovPilot after purchasing. Launch MovPilot Video Downloader and hit the key icon on the upper right. Then paste the code and hit the register button.

4. Is it safe to log in to my account on MovPilot video downloaders?

Yes. When you are logging in with your accounts on MovPilot video downloaders, you are actually logging in to Netflix, Hulu, Amazon, HBO, or Disney+. MovPilot can't reach any of your accounts or your password.

1. Why do some movies have a setting icon on the right of titles and some don't?

Because some movies have different series and some don't. If you see the setting icon on the right after the search, it means that movie doesn't contain multiple episodes. If you can only see the download icon on the right, it means there is more than one episode for the title. Click on it and you can see all episodes of it.

2. What's the difference between the settings from the gear icon from the interface and that from the download window?

The settings from the gear icon from the main interface will apply to all your video downloads. And the settings from the download window are just for that specific episode you pick.

3. How can I output shows/movies to MP4/MKV?

You need to preset it from the settings by clicking on the gear icon on the main interface. In the "Video format" option, you can select "MP4/MKV" as the output format. All your downloads will match the format setting here.

4. Can I download a certain episode instead of the whole series?

Yes. MovPilot video downloaders support single choices and multiple choices when selecting episodes to download. Besides, you can select a specific season of the show and download them.

5. Why can't I download some specific videos?

Because you haven't subscribed to the plans containing the videos. You can only download shows or movies according to your subscription.

6. What kind of subtitle types can I choose from?

MovPilot video downloaders support downloading movies and shows with hard subtitles, embedded subtitles, and independent subtitles.

7. Hard subtitles vs. embedded subtitles vs. external subtitles, what is the difference?

Hard subtitles: the subtitles are merged into the video and appear with the frames. You can't change them or hide them.

Embedded subtitles:the subtitle file is contained in the downloaded MP4/MKV. You can change the subtitle language if you've selected multi-languages to download. And unlike the hard subtitles, you can hide/show the embedded subtitles.

External subtitles:the subtitles will be downloaded into a .srt file next to the MP4/MKV video file. If you want to show the subtitles on the video, you'll need to stream the video on a video player that can read the subtitle file.

If you don't need an SRT file, the option "Embedded subtitles" is always recommended.

8. How to select subtitles in multiple languages?

You can select the subtitles for all video downloads from the settings or during downloading an episode, select the subtitles by clicking on the setting icon of the title.

Only the embedded subtitles and independent subtitles options support multiple language subtitle downloads. You can select one or more options here and they will be all preserved.

9. Can I choose multiple languages for hard subtitles?

No. There will be one language for the downloaded hard subtitles.

10. How to select the audio language for the video download?

You can select it from the software settings for all video downloads, or set it for a single episode when downloading the videos.

On the settings, you can select one or more audio language options from Chinese, English, French, German, Japanese and Spanish, and every movie or show containing these languages will be downloaded in the languages you check.

Here you can also choose if you download the audio with its description and surround sound. If you choose more than one option, the downloaded Hulu video will be with original multi-language audio from which you can switch the audio track easily.

For a single episode setting exception, you need to click on the setting icon from each title and select the audios.

11. Can I choose a video definition to download?

No, MovPilot video downloaders only support downloading movies or shows in 1080P/720P depending on the streaming service.

12. How to download movies faster?

You can utilize hardware acceleration on Movpilot video downloaders. Moreover, you can select "H265" as the video codec instead of "H264". H265 allows you to download videos in a further smaller size than using H264 and keeps the same quality. When the video size is smaller, it's less time-consuming to download it.

13. What's the difference between H264 and H265?

Video codec H265 allows you to download a video with the same quality but in a further smaller size than that with H264.

1. Will the downloads expire after 30 days?

No, not at all. The downloads from MovPilot video downloader are independent MP4/MKV video files and you can keep them forever.

2. How long can you keep the movie downloads?

You can keep the downloads from MovPilot video downloaders permanently as long as you don't delete them.

3. How many movies/shows can you download?

Infinite (let aside the computer memory). You can download as many as you want unless you cancel your video streaming service subscription. But the downloads can still be played after the plan cancellation.

4. Can I watch the downloads on smart TV offline?

Yes. After you download the movies/shows as MP4 onto your computer. You can transfer them to your USB and play them on your smart TV with the USB plugged in.

5. Can I watch the downloads if I cancel the Netflix/Hulu/Disney+/Amazon/HBO subscription?

Yes, you can. The video downloads will be stored on your computer. Even though you cancel the streaming service subscription, you can still watch or use the downloads.